Recovering Your Onboarding Progress in Botly
Riley Webb avatar
Written by Riley Webb
Updated over a week ago

We understand that sometimes technical hiccups can occur when signing up for Botly. If you closed Botly's onboarding with the intention of coming back and can't figure out how to continue, this guide is for you.

Troubleshooting Steps

Sign in to your existing account

You can sign in to your existing account and be taken to where you were in the sign up process by entering the same details you signed up with into the sign up form. We will then sign you into your old account instead of creating a new account with the same email address.


Still having issues? Contact Us

If you've followed the steps above and still encounter the "Incorrect Creator" issue, please don't hesitate to reach out to our support team.

To get in touch with us:

  1. Visit the Botly support website (help.getbotly.com).

  2. Click on the Chat bubble in the bottom left of the window.

  3. Select "Messages" and then "Send us a message"

  4. Follow the prompts to lodge your support ticket.

For any additional questions or concerns about Botly, please explore our frequently asked questions (FAQs) or contact us directly at [email protected].

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