Resolving Creator Mismatch Issues in Botly
Riley Webb avatar
Written by Riley Webb
Updated over a week ago

We understand that sometimes technical hiccups can occur when integrating Botly with your OnlyFans account. If you've received an error message indicating an "Incorrect Creator" issue, worry not!

Troubleshooting Steps

Make sure you've selected the right creator

Before we dive into troubleshooting, let's ensure that you have the correct OnlyFans creator selected in your Botly account. The integration relies on this crucial piece of information to function correctly. Here's how to check:

  1. Open the Botly Chrome extension

  2. Check that the creator with the "Active" button next to it is the correct creator

Check you've provided the right OnlyFans URL for the selected creator

Next, let's take a moment to review the OnlyFans URL you've provided during the onboarding process. Firstly you will need to open Botly. Here's how to get to the right screen:

  1. Open the Botly Chrome extension

  2. Find the creator you would like to check

  3. Click "Edit" next to the creator

Next, you will need to ensure it has the following characteristics:

  • It should start with "https://" (without quotes).

  • It must be the correct and complete URL for your OnlyFans account.

Correct any errors in the provided OnlyFans URL

If you discover any discrepancies or errors in your selected OnlyFans creator or URL, please make the necessary corrections and click "Save" at the bottom of the page. This small but crucial step can resolve the "Incorrect Creator" issue you've encountered.

Still having issues? Contact Us

If you've followed the steps above and still encounter the "Incorrect Creator" issue, please don't hesitate to reach out to our support team.

To get in touch with us:

  1. Visit the Botly support website (

  2. Click on the Chat bubble in the bottom left of the window.

  3. Select "Messages" and then "Send us a message"

  4. Follow the prompts to lodge your support ticket.

For any additional questions or concerns about Botly, please explore our frequently asked questions (FAQs) or contact us directly at [email protected].

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