Botly is stuck infinitely loading. What do I do?
Riley Webb avatar
Written by Riley Webb
Updated over a week ago

We understand that technology can sometimes throw a curveball, and we're here to assist you every step of the way. If you've encountered an issue with the Botly Chrome Extension endlessly loading, don't fret!

Troubleshooting Steps

Make sure you've completed Onboarding

This is the most common reason for Botly infinitely loading and the easiest issue to resolve. Firstly, ensure that you've completed the Botly onboarding process. If you haven't yet, you can continue where you left off at hello.getbotly.com.


Still having issues? Contact Us

If you've followed the steps above and still encounter the "Incorrect Creator" issue, please don't hesitate to reach out to our support team.

To get in touch with us:

  1. Visit the Botly support website (help.getbotly.com).

  2. Click on the Chat bubble in the bottom left of the window.

  3. Select "Messages" and then "Send us a message"

  4. Follow the prompts to lodge your support ticket.

For any additional questions or concerns about Botly, please explore our frequently asked questions (FAQs) or contact us directly at [email protected].

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