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Why does my bill from Botly say Access Labs PTY LTD on it?
Why does my bill from Botly say Access Labs PTY LTD on it?
Riley Webb avatar
Written by Riley Webb
Updated over a week ago

We understand that billing statements can sometimes raise questions, especially when you see "Access Labs PTY LTD" on your bill from Botly. Not to worry โ€“ we're here to provide clarity on this matter.

Why Does My Bill Say Access Labs PTY LTD?

Access Labs PTY LTD is the parent company of Botly. When you see "Access Labs PTY LTD" on your billing statement, it means that Access Labs is processing transactions on behalf of Botly. This is standard practice for many companies, where a parent company handles financial transactions and billing on behalf of its subsidiaries.

Having issues? Contact Us

If you've followed the steps above and still encounter the "Incorrect Creator" issue, please don't hesitate to reach out to our support team.

To get in touch with us:

  1. Visit the Botly support website (

  2. Click on the Chat bubble in the bottom left of the window.

  3. Select "Messages" and then "Send us a message"

  4. Follow the prompts to lodge your support ticket.

For any additional questions or concerns about Botly, please explore our frequently asked questions (FAQs) or contact us directly at [email protected].

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